Work at Two Bettys
TRABAJAR EN TWO BETTYS
When you become a Two Bettys cleaner or join our HQ staff, you can expect above-average starting pay, with room to grow. Not to mention being part of a cleaning company that’s helping to drive social and environmental change.
Cuando se convierte en limpiador de Two Bettys o se une a nuestro personal de la oficina central puede esperar un salario inicial superior al promedio, con espacio para crecer. Sin mencionar ser parte de una empresa de limpieza que está ayudando a impulsar el cambio social y ambiental.
View BENEFITS – Ver beneficios
If you require any assistance or translation in filling out the application please contact: [email protected] or (612) 834-1596, Monday-Friday 9am-5pm.
Si necesita ayuda o traducción para completar la solicitud, comuníquese con: [email protected], Lunes-Viernes 9am-5pm.
Open Position(s)
Location
Minneapolis, Saint Paul, & First Ring Suburbs
Job Description
The Mission:
At Two Bettys we pursue environmental justice with true green cleaning materials and procedures. We advocate for economic justice by promoting a living wage and foster social justice by engaging in education of our staff and community. We clean house!
The Responsibility:
The Residential Cleaner position provides exceptional customer service to all clients. The Residential Cleaner position is also responsible for providing thorough, safe, efficient, and effective cleaning. All Two Bettys employees are required to treat each other, management, clients, and vendors with respect. Two Bettys is committed to a workspace where individuals feel that their voice is valued.
The Key Duties & Responsibilities:
Tasks and responsibilities associated with this position include (but are not limited to) the following:
- Provide exceptional customer service at all times
- Clean client homes using techniques and products provided by Two Bettys
- Conduct covers as needed per the needs of the organization and as availability allows
- Communicate with Service Manager if bid times are inaccurate
- Keep a consistent schedule and communicate availability updates in a timely manner
- Accountable to report to a Service Manager regarding, but not limited to, schedule changes, time off requests, support and training needs, etc.
- Participate in 1:1 meetings with Service Manager
- Visit Refill station as scheduled
- Infuse Two Bettys core values into all work communications, processes, and procedures
- Conduct self in a professional manner at all times
- Attend company meetings, events and model Two Bettys company values and mission is expected
- Be positive and proactive in collaborating and finding solutions as issues arise
The Skills Required:
- Experience, knowledge, and/or ability to learn simple technology platforms (When I Work, email, Method, etc.)
- Clear, effective and efficient communication both verbal and written
- Positive and proactive behavior and work habits
- Able to work independently and think critically
- Effective at time management
- Dependable
- Give and receive feedback with care and in a timely fashion
The Work Environment:
This role will consist of field work at clients’ homes. This role must also have the ability to commute between client locations anywhere within our service area.
The Physical Requirements:
- Ability to lift and/or move up to 40 pounds safely
- Ability to work on feet for up to 8 hours a day in physically demanding job
- Ability to sit, stand, bend, reach, climb step stool, etc. in an 8 hour day while providing field support
- Ability to sit for long periods of time (driving/commuting) between account locations
The Hours:
A minimum of 25 hours per week, within given availability. Residential cleans are conducted Monday-Friday between the hours of 8am-6pm. There will be a check-in at 90 days to assess mutual fit and accuracy of job scope.
The Benefits:
This position is eligible for healthcare insurance, vision insurance, dental insurance, 401k, and disability options if tenure and hourly requirements for each benefit are achieved. This position also continues to accrue sick and safe time in accordance with the Minneapolis ordinance.
Please note this offer of employment is contingent upon successful completion of the background check.
Requirements
Location
Hybrid Remote and HQ Location
Job Description
Service Manager - Bilingual Job Posting
Do you get excited about managing a team of people so they can be successful and feel great about their job? How about collaborating with your peers to improve processes to make work more productive? And let’s top the day off by ensuring clients get top notch quality and service? Well then come join our amazing team of great people at Two Bettys Green Cleaning Co!
The Mission:
At Two Bettys we pursue environmental justice with true green cleaning materials and procedures. We advocate for economic justice by promoting a living wage, and we promote social justice by engaging in education of our staff and community. As an Equal Opportunity Employer, Two Bettys Green Cleaning is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. We clean house!
Core Values:
Two Bettys seven core values for the cleaning industry are:
1. Eco & Friendly
2. Equity Is What We Want
3. Clients that Shout Out How Great We Are
4. Serve Our Cleaners
5. Honest, Authentic, & Accountable
6. Everyone is an Entrepreneur
7. And Fun!
Job Type: Exempt
Pay: $52,000-$56,000 annualized, Based On Experience
The Hours:
Typically 40-50 hours per week, spread over a 5-day work week, expanding and contracting per business demands. Occasionally requires non-standard hours.
The Benefits:
- Paid Time Off (accrual up to 24 days per calendar year)
- Healthcare insurance (coverage begins 1st of the month following 60 days of service)
- Vision insurance
- Dental insurance
- Disability options
- $25k Group term life insurance as a fully company paid benefit
- 401k, with eligibility after 1 year of service
The Responsibility:
The Service Manager position provides outstanding support and customer service to an assigned group of cleaners and clients. This includes supervising assigned employees and completing or overseeing the completion of all administrative work for assigned cleaners and clients, while also providing the highest level of customer service and developing lasting relationships with new and existing clientele. The Service Manager maintains a strong working knowledge of all industry standards, best practices, and Two Bettys products and services.
This individual also ensures the provision of accurate and timely estimates; evaluates and tests cleaning services in niche industries, and ensures the provision of all services are profitable and scalable. The Service Manager participates and oversees new client onboarding and measures clients satisfaction throughout the client lifecycle. Some of these responsibilities will require the Service Manager to work non-standard business hours.
All Two Bettys employees are required to treat each other, management, clients, and vendors with respect and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning work environment. Two Bettys is committed to a workspace where individuals feel that their voice is valued.
The Key Duties & Responsibilities (include but not limited to):
- Act as a Servant Leader to assigned cleaning and administrative staff through coaching and supervision, ensuring staff are performing as expected for their position and that individuals have the necessary resources and support systems to find success.
- Act as a role model to all staff and clients by taking accountability when issues arise and propose solutions to address problems or behaviors that do not align with Two Bettys’ core values and mission.
- Conduct monthly 1:1s with assigned cleaners and weekly 1:1s with assigned Quality Leads to share feedback from clients and staff, provide performance coaching when needed, and ensure staff have the skills, information and tools necessary to be successful in their roles.
- Conduct team meetings every other month to build rapport and create connections amongst team members, share important information, and conduct up-training.
- Delegate tasks to staff to ensure the clients’ expectations in a timely manner..
- Monitor and report-out the progress of current projects, and positively influence and support team members to ensure the team's objectives are met.
- Handle customer complaints or concerns quickly and professionally, ensure all tasks are completed on time, and ensure all parties are appropriately informed.
- Follow processes to complete administrative tasks accurately and in a timely manner while ensuring there is appropriate communication to all stakeholders.
- Conduct performance reviews of direct reports on time to include maintaining appropriate performance documentation regarding client feedback, quality reviews, attendance, staying within bid times and goal achievement.
- Model a continuous improvement mindset through the ongoing enhancement of processes that drive efficiency, improve staff experiences, and increase client satisfaction.
- Obtain and utilize data and metrics to ensure performance standards are met and implement course corrections when standards are not achieved.
- Provide exceptional customer service to clients, to include but not limited to ensuring bid times are accurate and achievable, supporting additional client needs with add-on services, assisting with rescheduling, providing seamless transition when cleaners exit, and ensuring cleaning quality is at Two Bettys standards.
- Uphold the Client Cancelation Policy and work with the Operations Director when deviations from the policy are warranted.
- Lead or contribute to projects per the demands of the business.
- Contribute and adapt as the role and the needs of the organization evolve.
- Be an ambassador of Two Bettys through professional, compassionate, respectful, and collaborative behaviors.
- Work with HQ members on departmental and company goals, and build trust with staff, coworkers, vendors, partners, and clients.
- Attend company meetings and events.
- Other duties as assigned.
The Skills Required:
- High school diploma or equivalent.
- 1+ years of previous supervisor experience.
- High level of proficiency in computer applications including word processing, spreadsheet, and database with the desire to learn evolving technology platforms.
- Demonstrated ability to work in a fast-paced environment with time-sensitive responsibilities.
- Demonstrated proactive approaches to problem-solving with strong decision-making capabilities coupled with an ability to be a resourceful team player who is very effective independently.
- Clear and effective verbal and written communication skills.
- Use discretion with confidential information.
- Organized and effective at time management and task delegation.
- Give and receive feedback with care.
- Excellent leadership, communication, sales, and customer service skills.
- The ability to work under pressure and handle stress.
- Honest and reliable.
- Spanish bilingual.
The Skills Preferred:
- Degree in business administration, management, or relevant field.
The Work Environment:
- Ability to work at multiple work sites including the Two Bettys HQ office and client locations within our service area, utilizing reliable transportation.
- Adapt to a number of environments to fulfill administrative duties as well as field work and training sessions. While we strive for flexibility, this role does require on-site presence from time to time at our office location.
The Physical Requirements:
- Ability to lift and/or move up to 25 pounds safely.
- Ability to sit and/or stand for up to 8 hours per day.
- Near visual acuity, fine motor manipulation and keyboarding skills for using computers and related software programs to fulfill administrative responsibilities.
Requirements
Apply to Be a Betty
SOLICITAR SER BETTY
Submit an application to become a Two Bettys cleaner. We’re always looking for great people to join our crew!
Envíe una solicitud para convertirse en un limpiador Two Bettys. ¡Siempre estamos buscando personas geniales para unirse a nuestro equipo!
“I love working for a place where I feel truly seen and heard, and that treats me like an actual human being. I’ve enjoyed seeing Two Bettys grow and change, and be active in trying to do even better by workers, clients, our community and the planet.”
“Me encanta trabajar en un lugar donde realmente me siento visto y escuchado, y que me trata como a un ser humano real. Disfruté ver a Two Bettys crecer y cambiar, y ser activa para tratar de hacerlo aún mejor para los trabajadores, los clientes, nuestra comunidad y el planeta”.
More Cleaner Testimonials – MÁS TESTIMONIOS MÁS LIMPIOS DEFENDEMOS
What’s it like to work as a Betty?
¿CÓMO ES TRABAJAR COMO BETTY?
We service Minneapolis, Saint Paul, and the first ring of surrounding suburbs. We require our Cleaners to be willing to travel anywhere within our service area for a clean.
Bettys set and stick to a consistent cleaning schedule that works for them. This provides the flexibility required to make a living while also pursuing an artistic career, higher education, or raising a family. Working at Two Bettys is empowering!
Damos servicio a Minneapolis, Saint Paul y el primer anillo de los suburbios circundantes. Requerimos que nuestros limpiadores estén dispuestos a viajar a cualquier lugar dentro de nuestra área de servicio para una limpieza.
Bettys establece y se adhiere a un programa de limpieza constante que funciona para ellos. Esto proporciona la flexibilidad necesaria para ganarse la vida mientras se sigue una carrera artística, la educación superior o la crianza de una familia. ¡Trabajar en Two Bettys es empoderador!
We stand up for people and the planet
A LAS PERSONAS Y AL PLANETA
Those aren’t just pretty words. We translate our values into concrete actions in the community. Learn more about what makes Two Bettys unique.
Esas no son solo palabras bonitas. Traducimos nuestros valores en acciones concretas en la comunidad. Obtenga más información sobre lo que hace que Two Bettys sea única.