Cancellation Policy
Two Bettys greatly appreciates that life happens and schedule changes are sometimes unavoidable. And, cancellations can make it hard for cleaners and Two Bettys to pay our bills! Our new policy ensures cancellations are handled in a consistent manner that gives our clients and cleaners some predictability. The key takeaways are:
- Clients should provide 72 hours’ notice of the need to cancel a clean.
- Our preference will always be to reschedule versus cancel.
- If rescheduling is not an option, and 72 hours notice is given, we will credit your invoice for services not provided.
- If 72 hours notice is not given, you will be charged for that clean.
- The maximum amount of credits for canceled cleans is three annually. Cancel requests beyond three will not result in a credit on your monthly statement.
- Again, life happens! You may not always be able to provide 72 hours’ notice, know that we will first try to find a way to reschedule with you.
To cancel or reschedule, please reach out to client services at: (612)720-8768 or info@twobettysclean.com.
Adjusting the cleaning schedule is cool—just give us advance notice
If you want to adjust the schedule, say, move your weekly clean from Monday to Wednesday, we’ll do our best to accommodate. Simply reach out to Client Services and together we’ll try to find a time that works for you and your cleaner.
That being said, we discourage too much shifting of schedules, as a reliable schedule benefits both you and your cleaner. Keeping a consistent schedule helps cleaners maintain consistent hours and income. And this consistency helps us to keep the most professional and committed cleaners on staff.
