Work at Two Bettys
TRABAJAR EN TWO BETTYS

Location

Two Bettys HQ Office

View our Service Area Map

Job Description

Are you a master scheduler who can make multiple moving parts fit together perfectly?  Do you get excited about helping other people succeed in their role? How about helping people do their work better so they feel great about their job? Well then come join our amazing team of great people at Two Bettys Green Cleaning Co!

The Mission:
Two Bettys is a social enterprise that has a triple bottom line: People, Planet and Profit. 

At Two Bettys, we believe there are no unskilled workers. We disrupt business as usual by providing domestic workers and janitors a safe and equitable environment to thrive in, while not polluting or exposing workers and clients to harmful chemicals. Two Bettys provides a model to clean up an industry rife with inequity and injustice. Our managers and support team are a committed group of servant leaders (we are captains, not bosses) who work together to bring this mission to life! Join us! 

Core Values: 

Two Bettys seven core values for the cleaning industry are: 

1. Eco & Friendly 

2. Equity Is What We Want 

3. Clients that Shout Out How Great We Are

4. Serve Our Cleaners

5. Honest, Authentic, & Accountable 

6. Everyone is an Entrepreneur 

7. And Fun! 

Job Type: Non-exempt
Pay:  $23.00 - $25.00/hour (annualized to $47k-$52k) Based On Experience 

The Hours: 

Typically 40 hours per week, spread over a 5-day work week, expanding and contracting per business demands. The daily schedule varies between 7:30am-4pm and 9am-5pm based on covering the Cleaner Support Phone.

The Benefits: 

• Paid Time Off (accrual up to 24 days per calendar year)
• Healthcare insurance (coverage begins 1st of the month following 60 days of service)
• Vision insurance
• Dental insurance
• Disability options
• $25k Group term life insurance is a fully company paid benefit
• 401k, with eligibility after 1 year of service

The Responsibility: 

We thrive when our people thrive. The Scheduling Coordinator role is designed to be a supportive force who assists our Service Managers and the Cleaner teams. This role provides daily support to the assigned Service Manager and cleaners by being the first point of response for scheduling matters and cleaner support.  Create and maintain the schedules of individuals or teams within the organization. In addition, balance the availability and resources with incoming requests to ensure all tasks are completed on time and adjust schedules as necessary to accommodate changes in priorities or deadlines.

The Scheduling Coordinator role is accountable for providing exceptional customer service to clients during their onboarding process and on-going service. The role requires flexibility and consistency while maintaining the day to day operations alongside the operations team. All administrative staff share the responsibility of educating and supporting the company mission with our cleaners and clients.

All Two Bettys employees are required to treat each other, management, clients, and vendors with respect. Two Bettys is committed to a workspace where individuals feel that their voice is valued.

The Key Duties & Responsibilities:

Tasks and responsibilities associated with this position include (but are not limited to) the following:       

• Communicate and describe Two Bettys’ mission and values.
• Educate new clients and cleaners on the importance of green cleaning. 
• Scheduling Duties:
  • Identify and implement rescheduling / coverage solutions for clients and cleaners.
  • Communicate updated schedules in a professional and timely manner.
  • Build all new cleaner FT or PT schedules.
  • Maintain standard communication with Service Managers as needed.
  • Provide seamless transitions between cleaner assignments on client accounts. 
  • Uphold the Client Cancelation Policy and work with the Service Manager when deviations from the policy are warranted.
  • Coordinate cleaner time off request coverage when needed.
  • Developing healthy relationships with cleaners and clients in order to achieve scheduling goals.
  • Assisting the organization with staff training, implementation of new software functionality, ideas, and testing.
  • Assisting in the accurate reporting of scheduling data with the use of various tools and models.
  • Assisting in the construction and development of scheduling workflows and SOPs using Two Bettys systems and tools.
• Client Support:
  • Create new client records in CRM system
  • Process and log incoming information into the CRM system.
  • Update customer information as required.
  • Maintain confidentiality of information.
  • Set introductory expectations with new clients about Two Bettys Service.
  • Resolve phone, walk-in, mail, fax, and email customer leads inquiries.
  • Contact customers to provide accurate feedback on the progress of their inquiries.
  • Provide exceptional customer service to clients, to include but not limited to ensuring bid times are accurate and achievable, supporting additional client needs with add-on services, assisting with rescheduling, providing seamless transition when cleaners exit, and ensuring cleaning quality is at Two Bettys standards.
  • Provide outstanding customer service.
• Cleaner Support:
  • Perform administrative tasks related to assigned cleaners, such as schedule adjustments, time and attendance approval, addressing coverage needs, and time off requests.
  • Provides effective support and responds to cleaner questions via the support phone.
• HQ Support:
  • Participate in, help plan and implement all company events, including company meetings and parties.
  • Participate and lead scheduling projects as a result of company need.
  • Participate in 1:1 meetings with new team members and ops team.
  • Forward and escalate inquiries to relevant individuals and departments.
• Prioritize safety and insist that team members follow safety protocols and best practices to ensure a safe work environment for all employees.
• Achieve established goals.
• Other duties as assigned.

The Skills Required: 

• High school diploma or equivalent.
• 2+ years computer/administration experience, including smartphone applications.
• 2+ years experience with high volume scheduling.
• High level of proficiency in computer applications including word processing, spreadsheet, and database with the desire to learn evolving technology platforms.
• Demonstrated proactive approaches to problem-solving with strong decision-making capabilities coupled with an ability to be a resourceful team player who is very effective independently.
• Deliver results in a fast-paced environment with time-sensitive responsibilities.
• Clear and effective verbal and written communication skills.
• Use discretion with confidential information.
• Give and receive feedback with care.

The Work Environment: 

• Multiple work environments including the Two Bettys office, off-site, and field locations.

The Physical Requirements: 

• Ability to lift and/or move up to 25 pounds safely.
• Ability to sit and/or stand for up to 8 hours per day.
• Near visual acuity, fine motor manipulation and keyboarding skills for using computers and related software programs to fulfill administrative responsibilities. 

As an Equal Opportunity Employer, Two Bettys Green Cleaning is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. We Clean House!

Requirements

Apply Now

Location

Two Bettys HQ Office

View our Service Area Map

Job Description

Do you get excited about teaching and training other people so they can be successful? How about showing them processes to make work more productive? And let’s top the day off by helping people do their work better so they feel great about their job? Well then come join our amazing team of great people at Two Bettys Green Cleaning Co!

The Mission:
Two Bettys is a social enterprise that has a triple bottom line: People, Planet and Profit. 

At Two Bettys, we believe there are no unskilled workers. We disrupt business as usual by providing domestic workers and janitors a safe and equitable environment to thrive in, while not polluting or exposing workers and clients to harmful chemicals. Two Bettys provides a model to clean up an industry rife with inequity and injustice. Our managers and support team are a committed group of servant leaders (we are captains, not bosses) who work together to bring this mission to life! Join us! 

Core Values: 

Two Bettys seven core values for the cleaning industry are: 

1. Eco & Friendly 

2. Equity Is What We Want 

3. Clients that Shout Out How Great We Are

4. Serve Our Cleaners

5. Honest, Authentic, & Accountable 

6. Everyone is an Entrepreneur 

7. And Fun!  

Job Type: Non-exempt
Pay:  $21.50 - $23.50/hour (annualized to $45k-$49k) Based On Experience 

The Hours: 

Typically 40 hours per week, spread over a 5-day work week, expanding and contracting per business demands. 

The Benefits: 

• Paid Time Off (accrual up to 24 days per calendar year)
• Healthcare insurance (coverage begins 1st of the month following 60 days of service)
• Vision insurance
• Dental insurance
• Disability options
• $25k Group term life insurance is a fully company paid benefit
• 401k, with eligibility after 1 year of service

The Responsibility: 

The Quality Lead role is the Two Bettys process expert for residential cleaning practices in the field, and is the leadership partner together with the Service Manager and the Assistant Manager with whom they work alongside. The Quality Lead reports directly to the assigned Service Manager.   

Quality Leads are accountable for evaluating cleaner performance through regularly scheduled field performance reviews.  

Responsible for supporting other teams when their counterparts are out of the office. Participates in cleans when cleaners are unexpectedly out of the office, if needed.

The Key Duties & Responsibilities:

Tasks and responsibilities associated with this position include (but are not limited to) the following:       

• Perform scheduled group and solo clean walkthroughs during new cleaner training, providing written and verbal feedback for new cleaners, training and the operation team.
• Participate in 1:1 meetings with new trainees and ops team.
• Train, lead, assign cleaners through training/up-training programs to make sure the training program for new cleaners and tenured cleaners are in-line with Two Bettys standards.
• Perform administrative tasks related to assigned trainees, such as data entry, schedule adjustments, time and attendance, and addressing coverage needs.
• Provide effective field support through cleaner support sessions and responding to cleaner questions via in-person meetings at client locations, Two Bettys locations, virtual meetings or support phone.
• Perform scheduled review walkthroughs with cleaners of all tenures, providing clear and concise written and verbal feedback to cleaners and administrative staff.
• Complete Quality Field report form in a timely manner.
• Cover, or clean for, cleaners who have called out when no other option is available
• Ensure new and existing client accounts have accurate notes, are cleaned according to Two Bettys standards, and have accurate bid times.
• Translate account notes as needed utilizing Google Translation and Service Autopilot platforms.
• Work closely with their assigned Service Manager and other Residential Services teams to develop best practices in support of residential cleaners and the clients they serve.
• Provide excellent customer service to clients, and superior coaching to cleaners.
• Cover other Quality Leads, Refill Assistant as needed. 
• Participate and lead projects, and other duties as assigned as a result of company need.
• Prioritize safety and insists that team members follow safety protocols and best practices to ensure a safe work environment for all employees.
• Participate in all company events, including company meetings and parties.
• Other duties as assigned.

Requirements

• 1+ year computer/administration experience, including smartphone applications.
• 1+ year Professional cleaning experience.
• Reliable and insured transportation with a clear driving record.
• Deliver results in a fast-paced environment with time-sensitive responsibilities.
• Clear and effective verbal and written communication skills.
• Work independently to be productive and fulfill job duties.
• Strong critical thinking skills for process improvement.
• Use discretion with confidential information.
• Strong organization skills.
• Effective time management skills.
• Give and receive feedback with care.

The Skills Preferred: 

• Bilingual (Spanish) 

The Work Environment: 

• Multiple work environments including the Two Bettys office, off-site, and field locations
• Travel between client locations

The Physical Requirements: 

• Ability to lift and/or move up to 40 pounds safely.
• Ability to work on feet for up to 8 hours a day.
• Ability to sit and/or stand for up to 8 hours per day.
• Ability to bend, reach, climb step stool, etc. in an 8 hour day while providing field support.
• Near visual acuity, fine motor manipulation and keyboarding skills for using computers and related software programs to fulfill administrative responsibilities. 

As an Equal Opportunity Employer, Two Bettys Green Cleaning is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. We Clean House! 

Apply Now

Location

Minneapolis, Saint Paul, & First Ring Suburbs

View our Service Area Map

Job Description

The Mission: 

At Two Bettys we pursue environmental justice with true green cleaning materials and procedures.  We advocate for economic justice by promoting a living wage and foster social justice by engaging in education of our staff and community.  We clean house!

The Responsibility: 

The Residential Cleaner position provides exceptional customer service to all clients.  The Residential Cleaner position is also responsible for providing thorough, safe, efficient, and effective cleaning.  All Two Bettys employees are required to treat each other, management, clients, and vendors with respect.  Two Bettys is committed to a workspace where individuals feel that their voice is valued.

The Key Duties & Responsibilities:

Tasks and responsibilities associated with this position include (but are not limited to) the following:         

• Provide exceptional customer service at all times
• Clean client homes using techniques and products provided by Two Bettys
• Conduct covers as needed per the needs of the organization and as availability allows
• Communicate with Service Manager if bid times are inaccurate
• Keep a consistent schedule and communicate availability updates in a timely manner
• Accountable to report to a Service Manager regarding, but not limited to, schedule changes, time off requests, support and training needs, etc.
• Participate in 1:1 meetings with Service Manager 
• Participate in quarterly team meetings
• Visit Refill station as scheduled
• Conduct self in a professional manner at all times
• Attend company meetings, events and model Two Bettys company values and mission is expected

The Skills Required: 

• Clear, effective, and efficient communication both verbal and written
• Positive and proactive behavior and work habits
• Able to work independently and think critically
• Effective at time management 
• Dependable
• Give and receive feedback with care and in a timely fashion

The Work Environment: 

This role will consist of field work at clients’ homes.  This role must also have the ability to commute between client locations anywhere within our service area.

The Physical Requirements: 

• Ability to lift and/or move up to 40 pounds safely 
• Ability to work on feet for up to 8 hours a day in physically demanding job
• Ability to sit, stand, bend, reach, climb step stool, etc. in an 8 hour day while providing field support
• Ability to sit for long periods of time (driving/commuting) between account locations

The Hours: 

40 hours per week, within given availability.   Residential cleans are conducted Monday-Friday between the hours of 8am-5pm.  There will be a check-in at 90 days to assess mutual fit and accuracy of job scope.

The Benefits: 

This position is eligible for paid time off, paid sick leave, paid holidays, healthcare insurance, vision insurance, dental insurance, 401k, and disability options if tenure and hourly requirements for each benefit are achieved. This position also continues to accrue sick and safe time in accordance with the Minneapolis ordinance.

**As of November 15, 2021 all Two Bettys employees must be fully vaccinated for COVID-19 or on an approved accommodation for a medical or religious exemption.

** As of January 1, 2022 booster vaccinations are also required of all employees.  For Pfizer/Moderna vaccines this is six months post second dose, and for Johnson & Johnson this is two months since first dose.

Requirements

Apply Now

Location

Minneapolis, Saint Paul, & First Ring Suburbs

View our Service Area Map

Job Description

Reports To: Service Manager

The Mission:

At Two Bettys we pursue environmental justice with true green cleaning materials and procedures. We advocate for economic justice by promoting a living wage and foster social justice by engaging in education of our staff and community. We. Clean. House!

The Responsibility:

The Commercial Cleaner position provides exceptional customer service to all clients.  The Commercial Cleaner position is also responsible for providing thorough, safe, efficient, and effective cleaning.  All Two Bettys employees are required to treat each other, management, clients, and vendors with respect.  Two Bettys is committed to a workspace where individuals feel that their voice is valued.

Earn a living wage:

• Positions start at $18.50 an hour with opportunities to increase to $23.00 an hour, within the first year of employment!
• Benefits such as dental, vision and disability insurance are available at 25 hours per week.
• Group health insurance, 401(k), and dental, vision and disability insurance are all available, at 30+ hours per week!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Requirements

The Key Duties:

Tasks and responsibilities associated with this position include (but are not limited to) the following:

• Provide exceptional customer service at all times
• Clean client accounts using techniques and products provided by Two Bettys
• Conduct covers as needed per the needs of the organization and as availability allows
• Organize, gather, check, and pack all supplies prior to each shift
• Ensure client security protocol is followed at every account
• Communicate with Commercial Manager if bid times are inaccurate
• Report all incidents and issues to Commercial Supervisors immediately, including but not limited to, equipment issues, breaks & damages, security issues, scheduling needs, time off requests, etc.
• Keep a consistent schedule and communicate availability updates in a timely manner
• Accountable to report to the Commercial Manager regarding, but not limited to, schedule changes, time off requests, breaks & damages, support and training needs, etc.
• Participate in 1:1 meetings with Commercial Manager 
• Conduct self in a professional manner at all times
• Attend team huddles, company meetings, events and model Two Bettys company values and mission is expected
• Be positive and proactive in collaborating and finding solutions as issues arise

The Skills Required:

• Learn simple technology platforms (When I Work, Paylocity, Google Meet)
• Clear, and effective communication both verbal and written
• Positive and proactive behavior and work habits
• Work independently and as a team
• Effective at time management
• Reliable
• Give and receive feedback with care

The Hours:

Consistent schedule with an average of 40 hours per week, required. Commercial cleans are conducted Sunday-Friday between the hours of 5pm-midnight.
The Work Environment:

This role will consist of field work at clients’ accounts.  

The Physical Requirements:

• Ability to lift and/or move up to 40 pounds safely
• Ability to work on feet for up to 8 hours a day in physically demanding job
• Ability to sit, stand, bend, reach, climb step stool in an 8 hour day
• Ability to sit while driving/commuting between account locations

Apply Now

Location

Minneapolis, Saint Paul, & First Ring Suburbs

View our Service Area Map

Job Description

The Mission: 

At Two Bettys we pursue environmental justice with true green cleaning materials and procedures.  We advocate for economic justice by promoting a living wage and foster social justice by engaging in education of our staff and community.  We clean house!

The Responsibility: 

The Residential Cleaner position provides exceptional customer service to all clients.  The Residential Cleaner position is also responsible for providing thorough, safe, efficient, and effective cleaning.  All Two Bettys employees are required to treat each other, management, clients, and vendors with respect.  Two Bettys is committed to a workspace where individuals feel that their voice is valued.

The Key Duties & Responsibilities:

Tasks and responsibilities associated with this position include (but are not limited to) the following:         

• Provide exceptional customer service at all times
• Clean client homes using techniques and products provided by Two Bettys
• Conduct covers as needed per the needs of the organization and as availability allows
• Communicate with Service Manager if bid times are inaccurate
• Keep a consistent schedule and communicate availability updates in a timely manner
• Accountable to report to a Service Manager regarding, but not limited to, schedule changes, time off requests, support and training needs, etc.
• Participate in 1:1 meetings with Service Manager 
• Visit Refill station as scheduled
• Infuse Two Bettys core values into all work communications, processes, and procedures
• Conduct self in a professional manner at all times
• Attend company meetings, events and model Two Bettys company values and mission is expected
• Be positive and proactive in collaborating and finding solutions as issues arise

The Skills Required: 

• Experience, knowledge, and/or ability to learn simple technology platforms (When I Work, email, Method, etc.)
• Clear, effective and efficient communication both verbal and written
• Positive and proactive behavior and work habits
• Able to work independently and think critically
• Effective at time management 
• Dependable
• Give and receive feedback with care and in a timely fashion

The Work Environment: 

This role will consist of field work at clients’ homes.  This role must also have the ability to commute between client locations anywhere within our service area.

The Physical Requirements: 

• Ability to lift and/or move up to 40 pounds safely 
• Ability to work on feet for up to 8 hours a day in physically demanding job
• Ability to sit, stand, bend, reach, climb step stool, etc. in an 8 hour day while providing field support
• Ability to sit for long periods of time (driving/commuting) between account locations

The Hours: 

At least 25 hours per week, within given availability.   Residential cleans are conducted Monday-Friday between the hours of 8am-5pm.  There will be a check-in at 90 days to assess mutual fit and accuracy of job scope.

The Benefits: 

This position is eligible for healthcare insurance, vision insurance, dental insurance, 401k, and disability options if tenure and hourly requirements for each benefit are achieved. This position also continues to accrue sick and safe time in accordance with the Minneapolis ordinance.

Requirements

Apply Now

Location

Minneapolis, Saint Paul, & First Ring Suburbs

View our Service Area Map

Job Description

The Mission:

At Two Bettys we pursue environmental justice with true green cleaning materials and procedures. We advocate for economic justice by promoting a living wage and foster social justice by engaging in education of our staff and community. We clean house!

The Responsibility: 

The Residential Cover Cleaner position provides exceptional customer service to all clients.  The Residential Cover Cleaner position is also responsible for providing thorough, safe, efficient, and effective cleaning.  This role performs cover cleans based on the needs of the organization and does not have regularly scheduled clients.  All Two Bettys employees are required to treat each other, management, clients, and vendors with respect.  Two Bettys is committed to a workspace where individuals feel that their voice is valued.

The Key Duties & Responsibilities:

Tasks and responsibilities associated with this position include (but are not limited to) the following:         

• Provide exceptional customer service at all times
• Clean client homes using techniques and products provided by Two Bettys
• Conduct cover cleans based on availability given
• Communicate with Service Manager if bid times are inaccurate
• Keep a consistent schedule and communicate availability updates in a timely manner
• Report to Service Manager regarding, but not limited to, schedule changes, time off requests, support/training needs, etc.
• Participate in monthly 1:1 meetings with Service Manager
• Visit Refill station as scheduled
• Infuse Two Bettys core values into all work communications, processes, and procedures
• Contribute and problem solve as the position grows and evolves
• Conduct self in a professional manner at all times
• Attend company meetings, events and model Two Bettys company values and mission is expected
• Be positive and proactive in collaborating and finding solutions as issues arise

The Skills Required:

• Experience, knowledge, and/or ability to learn simple technology platforms (When I Work, email, Method, etc.)
• Clear, effective and efficient communication both verbal and written
• Positive and proactive behavior and work habits
• Able to work independently and think critically
• Effective at time management
• Dependable
• Give and receive feedback with care and in a timely fashion

The Work Environment:

This role will consist of field work at clients’ homes. This role must also have the ability to commute between client locations anywhere within our service area.

The Physical Requirements:

• Ability to lift and/or move up to 40 pounds safely
• Ability to work on feet for up to 8 hours a day in physically demanding job
• Ability to sit, stand, bend, reach, climb step stool, etc. in an 8 hour day while providing field support
• Ability to sit for long periods of time (driving/commuting) between account locations

The Hours:

At least 25 hours per week, within given availability. Residential cleans are conducted Monday-Friday between the hours of 8am-5pm. There will be a check-in at 90 days to assess mutual fit and accuracy of job scope.

The Benefits:

This position is eligible for healthcare insurance, vision insurance, dental insurance, 401k, and disability options if tenure and hourly requirements for each benefit are achieved. This position also continues to accrue sick and safe time in accordance with the Minneapolis ordinance.

**As of November 15, 2021 all Two Bettys employees must be fully vaccinated for COVID-19 or on an approved accommodation for a medical or religious exemption.

** As of January 1, 2022 booster vaccinations are also required of all employees. For Pfizer/Moderna vaccines this is six months post second dose, and for Johnson & Johnson this is two months since first dose.

Requirements

Apply Now