Work at Two Bettys

Location

Two Bettys Refill Station

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Job Description

Reports To:  Senior Operations Manager

Salary Range:  $48,000 - $53,000 annually

The Mission: 

At Two Bettys we pursue environmental justice with true green cleaning materials and procedures.  We advocate for economic justice by promoting a living wage and foster social justice by engaging in education of our staff and community.  We clean house!

The Responsibility: 

The Commercial Manager position is responsible for providing outstanding training, support, and leadership to all commercial cleaners and Quality Lead(s).  This includes setting and communicating clear expectations that sets our teams up for a successful and positive experience while also reflecting the company’s core values and mission.  

The Commercial Manager will work with the Operations Officer to set commercial rates, ensuring the profitability of commercial services.  This individual is also accountable for performing accurate and timely commercial estimates; evaluating and testing commercial cleaning services in niche industries, as well as new, profitable service models, overseeing new client onboarding, and ensuring client satisfaction.  Some of these responsibilities will require the Commercial Manager to work non-standard business hours.

All Two Bettys employees are required to treat each other, management, clients, and vendors with respect.  Two Bettys is committed to a workspace where individuals feel that their voice is valued.

The Key Duties & Responsibilities:

Tasks and responsibilities associated with this position include (but are not limited to) the following:      

Team Leadership & Customer Service:      

• Lead assigned cleaners and Quality Lead(s) through performance management, coaching, support phone management and assignment, training/up-training, quality, and career development.
• Create and grow relationships with direct reports by conducting nightly team huddles,  individual monthly 1:1 and team meetings, sharing positive feedback from clients and staff, providing coaching to guide where improvements are warranted, and ensure staff have the skills and tools necessary to be successful.
• Perform administrative tasks related to assigned cleaners, such as, scheduling and schedule adjustments, time and attendance approval, addressing coverage needs, time off requests, and monitoring the commercial support phone.
• Provide performance reviews of direct reports at required time points through the continued monitoring and documentation of performance, client feedback, quality reviews, goal achievement, and interpersonal effectiveness.
• Provide exceptional customer service to clients, this includes fielding client complaints, assisting with rescheduling, providing seamless transition to clients and cleaners, providing commercial estimates to new clients, onboarding new commercial clients, and ensuring cleaning quality is at Two Bettys standards
• Collaborate with operations senior leaders on setting and monitoring the commercial budget .
• Gather, interpret and report on Key Performance Indicators (KPI) with leadership.

Other Duties:

• Lead projects, per the demands of the business
• Contribute and adapt as the role and the needs of the organization evolve. 
• Be an ambassador of Two Bettys through professional, compassionate, respectful, and collaborative behaviors.
• Work with HQ members on departmental and company goals, and build trust with staff, coworkers, vendors, partners, and clients. 
• Attend company meetings, events, and model Two Bettys company values.
• Other duties as assigned

Requirements

The Skills Required: 

• Previous computer/administration experience
• Work in a fast-paced environment with time-sensitive responsibilities.
• Clear and effective communication both verbal and written
• Work independently and think critically
• Use discretion with confidential information
• Organized and effective at time management and task delegation
• Give and receive feedback with care
• 1+ years of previous personnel management experience
• Bilingual preferred

The Work Environment: 

This role is an administrative role that offices out of Two Bettys Refill office. The Refill office environment is one that is “open air” and therefore is sometimes a noisy environment. 

The Physical Requirements: 

Ability to sit and/or stand for up to 8 hours per day 

The Hours: 

Typically 40-50 hours per week, spread over a 5-day work week. There will be a check-in at 90 days to assess mutual fit and accuracy of job scope.

The Benefits: 

Eligible for PTO, paid holidays, healthcare insurance, 401k, dental and vision insurance, and disability options. 

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Location

Minneapolis, Saint Paul, & First Ring Suburbs

View our Service Area Map

Job Description

Reports To: Service Manager

The Mission:

At Two Bettys we pursue environmental justice with true green cleaning materials and procedures. We advocate for economic justice by promoting a living wage and foster social justice by engaging in education of our staff and community. We. Clean. House!

The Responsibility:

The Commercial Cleaner position provides exceptional customer service to all clients.  The Commercial Cleaner position is also responsible for providing thorough, safe, efficient, and effective cleaning.  All Two Bettys employees are required to treat each other, management, clients, and vendors with respect.  Two Bettys is committed to a workspace where individuals feel that their voice is valued.

Earn a living wage:

• Positions start at $17.00 an hour with opportunities to increase to $22.00 an hour, within the first year of employment!
• Benefits such as dental, vision and disability insurance are available at 25 hours per week.
• Group health insurance, 401(k), and dental, vision and disability insurance are all available, at 30 hours per week!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Requirements

The Key Duties:

Tasks and responsibilities associated with this position include (but are not limited to) the following:

• Provide exceptional customer service at all times
• Clean client accounts using techniques and products provided by Two Bettys
• Conduct covers as needed per the needs of the organization and as availability allows
• Organize, gather, check, and pack all supplies prior to each shift
• Ensure client security protocol is followed at every account
• Communicate with Commercial Manager if bid times are inaccurate
• Report all incidents and issues to Commercial Supervisors immediately, including but not limited to, equipment issues, breaks & damages, security issues, scheduling needs, time off requests, etc.
• Keep a consistent schedule and communicate availability updates in a timely manner
• Accountable to report to the Commercial Manager regarding, but not limited to, schedule changes, time off requests, breaks & damages, support and training needs, etc.
• Participate in 1:1 meetings with Commercial Manager 
• Conduct self in a professional manner at all times
• Attend team huddles, company meetings, events and model Two Bettys company values and mission is expected
• Be positive and proactive in collaborating and finding solutions as issues arise

The Skills Required:

• Learn simple technology platforms (When I Work, Paylocity, Google Meet)
• Clear, and effective communication both verbal and written
• Positive and proactive behavior and work habits
• Work independently and as a team
• Effective at time management
• Reliable
• Give and receive feedback with care

The Hours:

Consistent schedule with an average of 40 hours per week, required. Commercial cleans are conducted Sunday-Friday between the hours of 7am-midnight.

The Work Environment:

This role will consist of field work at clients’ accounts.  

The Physical Requirements:

• Ability to lift and/or move up to 40 pounds safely
• Ability to work on feet for up to 8 hours a day in physically demanding job
• Ability to sit, stand, bend, reach, climb step stool in an 8 hour day
• Ability to sit while driving/commuting between account locations

Apply Now

Location

Minneapolis, Saint Paul, & First Ring Suburbs

View our Service Area Map

Job Description

Reports To:  Service Manager

The Mission:

At Two Bettys we pursue environmental justice with true green cleaning materials and procedures. We advocate for economic justice by promoting a living wage and foster social justice by engaging in education of our staff and community.  We. Clean. House!

The Responsibility:

The Residential Cleaner position provides exceptional customer service to all residential clients. Residential Cleaners are responsible for providing thorough, safe, efficient, and effective cleaning services.  All Two Bettys employees are required to treat each other, management, clients, and vendors with respect.  Two Bettys is committed to a workspace where individuals feel that their voice is valued.

Earn a living wage:

Positions start at $17.00 an hour with opportunities to increase to $22.00 an hour, within the first year of employment! 

Benefits such as dental, vision and disability insurance are available at 25 hours per week. 

Group health insurance, 401(k), and dental, vision and disability insurance are all available, at 30 hours per week!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

The Key Duties:

Tasks and responsibilities associated with this position include (but are not limited to) the following:

• Provide exceptional customer service at all times
• Clean client homes using techniques and products provided by Two Bettys
• Conduct covers as needed per the needs of the organization and as availability allows
• Keep a consistent schedule and communicate availability updates in a timely manner
• Participate in 1:1 meetings with your Service Manager 
• Visit Refill station as scheduled
• Infuse Two Bettys core values into all work communications, processes, and procedures
• Conduct self in a professional manner at all times
• Be positive and proactive in collaborating and finding solutions as issues arise

The Skills Required:

• Learn simple technology platforms (When I Work, Paylocity, Google Meet)
• Clear, and effective communication both  verbal and written
• Positive and proactive behavior and work habits
• Work independently
• Effective at time management
• Reliable
• Give and receive feedback with care

The Hours:

Create your own flexible yet consistent schedule with at least 25 cleaning hours per week, required. 30 cleaning hours per week is preferred!  Friday availability preferred.

The Work Environment:

This role will consist of field work at clients’ homes. This role must have the ability to commute between client locations.  We service Minneapolis, Saint Paul, and the first ring of surrounding suburbs (Golden Valley, North MPLS, St. Anthony, Highland Park, Richfield, Edina, Saint Louis Park). We require our cleaners to be willing to travel anywhere within our service area for a clean.

The Physical Requirements:

Ability to lift and/or move up to 40 pounds safely

Ability to work on feet for up to 8 hours a day in physically demanding job

Ability to sit, stand, bend, reach, climb step stool in an 8 hour day 

Ability to sit while driving/commuting between account locations

Requirements

Apply Now