Work at Two Bettys
TRABAJAR EN TWO BETTYS

Location

Minneapolis, Saint Paul, & First Ring Suburbs

View our Service Area Map

Job Description

The Mission: 

At Two Bettys we pursue environmental justice with true green cleaning materials and procedures.  We advocate for economic justice by promoting a living wage and foster social justice by engaging in education of our staff and community.  We clean house!

The Responsibility: 

The Residential Cleaner position provides exceptional customer service to all clients.  The Residential Cleaner position is also responsible for providing thorough, safe, efficient, and effective cleaning.  All Two Bettys employees are required to treat each other, management, clients, and vendors with respect.  Two Bettys is committed to a workspace where individuals feel that their voice is valued.

The Key Duties & Responsibilities:

Tasks and responsibilities associated with this position include (but are not limited to) the following:         

• Provide exceptional customer service at all times
• Clean client homes using techniques and products provided by Two Bettys
• Conduct covers as needed per the needs of the organization and as availability allows
• Communicate with Service Manager if bid times are inaccurate
• Keep a consistent schedule and communicate availability updates in a timely manner
• Accountable to report to a Service Manager regarding, but not limited to, schedule changes, time off requests, support and training needs, etc.
• Participate in 1:1 meetings with Service Manager 
• Participate in quarterly team meetings
• Visit Refill station as scheduled
• Conduct self in a professional manner at all times
• Attend company meetings, events and model Two Bettys company values and mission is expected

The Skills Required: 

• Clear, effective, and efficient communication both verbal and written
• Positive and proactive behavior and work habits
• Able to work independently and think critically
• Effective at time management 
• Dependable
• Give and receive feedback with care and in a timely fashion

The Work Environment: 

This role will consist of field work at clients’ homes.  This role must also have the ability to commute between client locations anywhere within our service area.

The Physical Requirements: 

• Ability to lift and/or move up to 40 pounds safely 
• Ability to work on feet for up to 8 hours a day in physically demanding job
• Ability to sit, stand, bend, reach, climb step stool, etc. in an 8 hour day while providing field support
• Ability to sit for long periods of time (driving/commuting) between account locations

The Hours: 

40 hours per week, within given availability.   Residential cleans are conducted Monday-Friday between the hours of 8am-5pm.  There will be a check-in at 90 days to assess mutual fit and accuracy of job scope.

The Benefits: 

This position is eligible for paid time off, paid sick leave, paid holidays, healthcare insurance, vision insurance, dental insurance, 401k, and disability options if tenure and hourly requirements for each benefit are achieved. This position also continues to accrue sick and safe time in accordance with the Minneapolis ordinance.

**As of November 15, 2021 all Two Bettys employees must be fully vaccinated for COVID-19 or on an approved accommodation for a medical or religious exemption.

** As of January 1, 2022 booster vaccinations are also required of all employees.  For Pfizer/Moderna vaccines this is six months post second dose, and for Johnson & Johnson this is two months since first dose.

Requirements

Apply Now

Location

Minneapolis, Saint Paul, & First Ring Suburbs

View our Service Area Map

Job Description

The Mission: 

At Two Bettys we pursue environmental justice with true green cleaning materials and procedures.  We advocate for economic justice by promoting a living wage and foster social justice by engaging in education of our staff and community.  We clean house!

The Responsibility: 

The Residential Cleaner position provides exceptional customer service to all clients.  The Residential Cleaner position is also responsible for providing thorough, safe, efficient, and effective cleaning.  All Two Bettys employees are required to treat each other, management, clients, and vendors with respect.  Two Bettys is committed to a workspace where individuals feel that their voice is valued.

The Key Duties & Responsibilities:

Tasks and responsibilities associated with this position include (but are not limited to) the following:         

• Provide exceptional customer service at all times
• Clean client homes using techniques and products provided by Two Bettys
• Conduct covers as needed per the needs of the organization and as availability allows
• Communicate with Service Manager if bid times are inaccurate
• Keep a consistent schedule and communicate availability updates in a timely manner
• Accountable to report to a Service Manager regarding, but not limited to, schedule changes, time off requests, support and training needs, etc.
• Participate in 1:1 meetings with Service Manager 
• Visit Refill station as scheduled
• Infuse Two Bettys core values into all work communications, processes, and procedures
• Conduct self in a professional manner at all times
• Attend company meetings, events and model Two Bettys company values and mission is expected
• Be positive and proactive in collaborating and finding solutions as issues arise

The Skills Required: 

• Experience, knowledge, and/or ability to learn simple technology platforms (When I Work, email, Method, etc.)
• Clear, effective and efficient communication both verbal and written
• Positive and proactive behavior and work habits
• Able to work independently and think critically
• Effective at time management 
• Dependable
• Give and receive feedback with care and in a timely fashion

The Work Environment: 

This role will consist of field work at clients’ homes.  This role must also have the ability to commute between client locations anywhere within our service area.

The Physical Requirements: 

• Ability to lift and/or move up to 40 pounds safely 
• Ability to work on feet for up to 8 hours a day in physically demanding job
• Ability to sit, stand, bend, reach, climb step stool, etc. in an 8 hour day while providing field support
• Ability to sit for long periods of time (driving/commuting) between account locations

The Hours: 

At least 25 hours per week, within given availability.   Residential cleans are conducted Monday-Friday between the hours of 8am-5pm.  There will be a check-in at 90 days to assess mutual fit and accuracy of job scope.

The Benefits: 

This position is eligible for healthcare insurance, vision insurance, dental insurance, 401k, and disability options if tenure and hourly requirements for each benefit are achieved. This position also continues to accrue sick and safe time in accordance with the Minneapolis ordinance.

**As of November 15, 2021 all Two Bettys employees must be fully vaccinated for COVID-19 or on an approved accommodation for a medical or religious exemption.

** As of January 1, 2022 booster vaccinations are also required of all employees.  For Pfizer/Moderna vaccines this is six months post second dose, and for Johnson & Johnson this is two months since first dose.

Requirements

Apply Now

Location

Minneapolis, Saint Paul, & First Ring Suburbs

View our Service Area Map

Job Description

The Mission:

At Two Bettys we pursue environmental justice with true green cleaning materials and procedures. We advocate for economic justice by promoting a living wage and foster social justice by engaging in education of our staff and community. We clean house!

The Responsibility: 

The Residential Cover Cleaner position provides exceptional customer service to all clients.  The Residential Cover Cleaner position is also responsible for providing thorough, safe, efficient, and effective cleaning.  This role performs cover cleans based on the needs of the organization and does not have regularly scheduled clients.  All Two Bettys employees are required to treat each other, management, clients, and vendors with respect.  Two Bettys is committed to a workspace where individuals feel that their voice is valued.

The Key Duties & Responsibilities:

Tasks and responsibilities associated with this position include (but are not limited to) the following:         

• Provide exceptional customer service at all times
• Clean client homes using techniques and products provided by Two Bettys
• Conduct cover cleans based on availability given
• Communicate with Service Manager if bid times are inaccurate
• Keep a consistent schedule and communicate availability updates in a timely manner
• Report to Service Manager regarding, but not limited to, schedule changes, time off requests, support/training needs, etc.
• Participate in monthly 1:1 meetings with Service Manager
• Visit Refill station as scheduled
• Infuse Two Bettys core values into all work communications, processes, and procedures
• Contribute and problem solve as the position grows and evolves
• Conduct self in a professional manner at all times
• Attend company meetings, events and model Two Bettys company values and mission is expected
• Be positive and proactive in collaborating and finding solutions as issues arise

The Skills Required:

• Experience, knowledge, and/or ability to learn simple technology platforms (When I Work, email, Method, etc.)
• Clear, effective and efficient communication both verbal and written
• Positive and proactive behavior and work habits
• Able to work independently and think critically
• Effective at time management
• Dependable
• Give and receive feedback with care and in a timely fashion

The Work Environment:

This role will consist of field work at clients’ homes. This role must also have the ability to commute between client locations anywhere within our service area.

The Physical Requirements:

• Ability to lift and/or move up to 40 pounds safely
• Ability to work on feet for up to 8 hours a day in physically demanding job
• Ability to sit, stand, bend, reach, climb step stool, etc. in an 8 hour day while providing field support
• Ability to sit for long periods of time (driving/commuting) between account locations

The Hours:

At least 25 hours per week, within given availability. Residential cleans are conducted Monday-Friday between the hours of 8am-5pm. There will be a check-in at 90 days to assess mutual fit and accuracy of job scope.

The Benefits:

This position is eligible for healthcare insurance, vision insurance, dental insurance, 401k, and disability options if tenure and hourly requirements for each benefit are achieved. This position also continues to accrue sick and safe time in accordance with the Minneapolis ordinance.

**As of November 15, 2021 all Two Bettys employees must be fully vaccinated for COVID-19 or on an approved accommodation for a medical or religious exemption.

** As of January 1, 2022 booster vaccinations are also required of all employees. For Pfizer/Moderna vaccines this is six months post second dose, and for Johnson & Johnson this is two months since first dose.

Requirements

Apply Now

Location

Minneapolis, Saint Paul, & First Ring Suburbs

View our Service Area Map

Job Description

Position:  Bilingual Residential Service Manager - Spanish

Reports To:  Operations Director

Starting Salary:  $50,000 to $53,000 - Depending on Work Experience

Status:   Full Time - Exempt

The Mission:
At Two Bettys we pursue environmental justice with true green cleaning materials and procedures.  We advocate for economic justice by promoting a living wage and promote social justice by engaging in education of our staff and community.  As an Affirmative Action and Equal Opportunity Employer, Two Bettys Green Cleaning is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. We clean house!

**As of November 15, 2021 all Two Bettys employees must be fully vaccinated for COVID-19 or on an approved accommodation for a medical or religious exemption.

** As of January 1, 2022 booster vaccinations are also required of all employees.  For Pfizer/Moderna vaccines this is six months after the second dose, and for Johnson & Johnson this is two months after the first dose.

The Responsibility: 

The Residential Service Manager position provides outstanding support and customer service to an assigned group of cleaners and clients.  You will manage all administrative work for assigned cleaners, while also providing the highest level of customer service, developing lasting customer relationships, and supervising the team members. The Service Manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services. 

All Two Bettys employees are required to treat each other, management, clients, and vendors with respect and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning work environment. Two Bettys is committed to a workspace where individuals feel that their voice is valued.

The Key Duties and Responsibilities:

Tasks and responsibilities associated with this position include (but are not limited to) the following:    

• Supervise and coach assigned Cleaners and Quality Lead(s) using the Servant Leadership model to ensure staff are performing as expected for their position and that they have the necessary resources and support systems to help them find success..
• Act as a role model to all staff and clients by taking accountability when issues arise, and propose solutions to address problems or behaviors that do not align with Two Bettys’ core values and mission.
• Conduct monthly 1:1s with assigned cleaners and weekly 1.1s with assigned Quality Leads to share feedback from clients and staff, provide performance coaching when needed, and ensure staff have the skills, information and tools necessary to be successful in their roles.
• Conduct team meetings every other month to build rapport and create connections amongst team members, share important information, and conduct up-training.
• Professionally delegate tasks to staff to ensure the client’s are getting what they expect on time.
• Monitor and report-out the progress of current projects, and positively influence and support team members to ensure the team's objectives are met.
• Handle customer complaints or concerns quickly and professionally, ensure all tasks are completed on time, and ensure all parties are appropriately informed.
• Follow processes to complete administrative tasks accurately and in a timely manner while ensuring there is appropriate communication to all stakeholders.   
• Conduct performance reviews of direct reports on time to include maintaining appropriate performance documentation regarding client feedback, quality reviews, attendance, staying within bid times and goal achievement.
• Model a continuous improvement mindset through the ongoing enhancement of processes that drive efficiency, improve staff experiences, and increase client satisfaction.
• Obtain and utilize data and metrics to ensure performance standards are met, and implement course corrections when standards are not achieved. 
• Provide exceptional customer service to clients, to include but not limited to ensuring bid times are accurate and achievable, supporting additional client needs with add-on services, assisting with rescheduling, providing seamless transition when cleaners exit, and ensuring cleaning quality is at Two Bettys standards.
• Uphold the Client Cancelation Policy and work with the Operations Director when deviations from the policy are warranted..
• Lead or contribute to projects per the demands of the business
• Contribute and adapt as the role and the needs of the organization evolve. 
• Be an ambassador of Two Bettys through professional, compassionate, respectful, and collaborative behaviors.
• Work with HQ members on departmental and company goals, and build trust with staff, coworkers, vendors, partners, and clients. 
• Attend company meetings and events.
• Complete other duties as assigned

The Work Environment:
Must be flexible to work in multiple work environments including the Two Bettys office, Refill, off-site, and field locations .

This role must also have the ability to commute between job sites, anywhere, within our service area. Two Bettys reimburses mileage and pays drive time between job sites. 

This role will have a mix of administrative duties at Two Bettys Refill, while conducting field work,  and training.  

The Refill office environment is one that is “open air”, therefore it will be essential that this role has the ability to remain focused in a sometimes noisy and fast paced environment. 

Two Bettys seven core value for the cleaning industry are:

1. Eco & Friendly
2. Clients that Shout Out How Great We Are
3. Serve Our Clients
4. Everyone is an Entrepreneur
5. Honest, Authentic, & Accountable
6. Community of Supports
7. And Fun!

The Hours:
An average of 40-50 hours per week.  There will be a check-in for 90 days to assess mutual fit and accuracy of job scope.

The Benefits: 

This position is eligible for paid time off, paid sick leave, paid holidays, healthcare insurance, vision insurance, dental insurance, 401k, and disability options when hourly requirements for each benefit are achieved.   Paid training and mileage reimbursement.  This position also continues to accrue sick and safe time in accordance with the Minneapolis ordinance.

Requirements

**As of November 15, 2021 all Two Bettys employees must be fully vaccinated for COVID-19 or on an approved accommodation for a medical or religious exemption.

** As of January 1, 2022 booster vaccinations are also required of all employees.  For Pfizer/Moderna vaccines this is six months after the second dose, and for Johnson & Johnson this is two months after the first dose.

Language:

• Fluency in both English & Spanish is required

The Skills Required: 

• Previous administration experience
• Work in a fast-paced environment with time-sensitive responsibilities.
• Clear and effective communication both verbal and written
• Work independently and think critically
• Use discretion with confidential information
• Organized and effective at time management and task delegation
• Give and receive feedback with care
• 1+ years of previous personnel management experience, preferred
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.
• Honest and reliable 
• Use own initiative and be proactive
• Actively promote Health and Safety

Apply Now