Two Bettys Green Cleaning Co. Terms Of Service
Welcome to Two Bettys Green Cleaning! This is our “Terms Of Service” (or as the lawyers like to call it, the “Agreement”).
By accepting the Estimate Quote and these terms, you are entering into a legally binding agreement with Two Bettys Green Cleaning Co. (That’s us! Also known as “Two Bettys”), located at 3101 Minnehaha Ave, Minneapolis, MN 55406.
Our Services
You want us to clean your house (let’s call that the “Location”), and we are happy to do this for you! If the Location should change, just let us know and we can enter into a new agreement.
You’ve agreed to cleaning services in your house, the specifics of which are detailed in the Estimate Quote and will be confirmed in an email before your first clean (“Cleaning Appointment”).
How We Work
Got questions about scheduling, payment, preparing for your clean, or anything else? Just contact us at [email protected].
Two Bettys will use our own eco-friendly cleaning supplies. You will provide Two Bettys with access to the Location at the Cleaning Appointment time, as outlined on our website’s FAQ section, under Preparing for Your Clean.
By using the services of Two Bettys Green Cleaning, you agree to abide by the following policies and procedures:
Payment
We accept all major credit cards, checks and ACH payment.
You can set up auto-pay through our client portal; this is easy to find at the top right corner of our website, so you never have to remember to take care of that invoice. For additional information please visit our website’s FAQ section under Paying Your Bill.
In order to activate your account and schedule your first Cleaning Appointment, we require each client to enter a method of payment for their account via the Client Portal as security for past due balances (“Security Payment Method”). Payments are due the following day from the day the service was performed. Invoices outstanding past the deadline will be automatically paid using the “Security Payment Method” on file.
A surcharge fee of 2% will be applied when using a credit card for payment on your account. For your convenience, you are welcome to avoid fees by using either check or ACH.
Late Cancellation/Rescheduling
Because we reserve a time especially for you, please make any schedule changes 48 business hours before service to avoid incurring a cancellation fee. If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours’ notice (excluding weekends and public holidays) is required. If a cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning’s cost will be charged.
We must adhere strictly to this policy in order to prevent lost wages for your cleaner. We appreciate your understanding.
Late schedule changes due to unexpected circumstances not under your control will be reviewed on a case-by-case basis.
During the winter season, in the event of inclement weather, Two Bettys Green Cleaning will follow the closing and delay decisions of Minnesota Department of Transportation. Please make sure that your driveway, parking lot, sidewalk, and/or entrance is properly accessible to avoid cancellation/rescheduling fees.
Additional Services
If you need additional cleaning services beyond what we’ve both agreed upon, we’d love a heads’ up in advance so we can assess, inform you of how much time the additional services will take, and make those scheduling adjustments with the assigned cleaner(s).
If you would like to purchase supplies via Two Bettys (Toilet paper, paper towels, etc.), additional fees will be charged based on consumption.
Referrals
Receive Bonuses and Discounts when you refer us! We love referrals and appreciate it when you tell friends and neighbors about our service. Thank you for your confidence in us!
Privacy Policy
We are committed to keeping your information confidential. We do not sell, rent, or lease our customer lists to third parties, and we will not provide your personal information to any third-party individual, government agency, or company at any time unless compelled to do so by law. We will use your personal and billing information solely to provide the service you hire us for.
Security
We take the security of your home very seriously, and work with each homeowner to establish a routine for entering and exiting. Current methods include, but are not limited to:
- Letting us in on the day of service if you will be home when we arrive
- Providing us a lockbox, keypad, or garage code
Background Checks
Background checks are completed on all Two Bettys employees through a service called Trusted Employees. Maintaining our client’s trust while having our employees in their spaces is of the highest importance to Two Bettys. It’s our integrity that’s on the line, and we take this very seriously.
Products
Our products are plant based and biodegradable for the safety of the homeowner and the cleaning technicians.
Breakage
We hate it when breakage happens, and we do our absolute best to prevent it! We will cover the cost of repair or replacement of items when breakage value is verifiable. In some cases, we will have the broken item repaired by a professional restoration company. Breakage values must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 5 days of discovery.
Insurance
Two Bettys Green Cleaning and all employees are covered by up to $2 Million in General Liability insurance. Fraudulent claims will be prosecuted to the full extent of the law.
Getting Ready for the Cleaning
Please don’t “clean” before we arrive, but do “pick up” as much as possible; for example, clearing the floors of clothing and toys, clearing surfaces of small items such as pens, coins, important documents, etc. Please don’t worry about countertop appliances and small pieces of furniture – we clean and move those as we go. This type of pick up will allow us to focus more on detail and quality for you.
Please set your A/C temperature to 68-72 degrees F, especially during the summer months. We won’t be able to clean in houses that are too hot and pose a safety risk to our employees.
The Setting
The ideal cleaning situation is when no one is home. Since that is not always possible, please eliminate as many distractions as possible so we can work uninterrupted. Try to schedule your cleaning on a day when there will be fewer people at home.
Pets
We love them! The last thing we want to do is upset your pets as we clean, and we’ll work with you to make the experience pleasant for all involved. The following are our policies regarding pets:
- Let us know ahead of time if there are any arrangements you have in place for your pets while we clean.
- For sanitary purposes, we do not clean up after sick pets or pet accidents.
- Please secure any pet that may be overwhelmed by our presence and/or pose a threat. Please secure any pet that is likely to try to run out the door and escape the house. The obligation for control and care of all animals on the premises is on the customer. Two Bettys Green Cleaning cannot be held responsible for the escape or safety of pets.
Electricity and Water Notice
We cannot work effectively in a house without electricity or running water. Please ensure that your home – especially if it is empty and in the middle of being sold/bought/turned over – will have electricity and running water on the day of service. Late Cancellation/Rescheduling fees may apply if we need to make last-minute schedule changes due to lack of electricity or water.
Trash Disposal
We require that we leave any collected trash in the garbage bin at the homeowner’s location. We cannot take trash with us.
Safe Working Conditions
It is important that our cleaners have safe working conditions. If they feel that they are not safe on one of their appointments, we allow them to leave the Location and we will promptly notify you to discuss the situation.
Quality Control
Our quality control system consists of email requests for feedback after each visit. It is interactive and dependent upon your feedback and communication to function. We need your input on the overall experience and quality you are receiving so that we may address issues that are important to you. We will correct or address any issues we are made aware of.
Special Policies and Service Limitations
- Our cleaning technicians do not climb higher than the company’s two-step ladder.
- Our cleaning technicians do not lift or move heavy furniture over 15 lbs.
- We are not an extermination or mold/biohazard remediation company and cannot provide services in residences that show evidence of hazardous situations. We reserve the right to refuse to clean (or immediately stop cleaning) if there are signs of the following problems, and we must charge our lock-out fee of 50% of the scheduled cleaning. In an effort to be transparent and informative as possible, some things that we don’t offer include, but aren’t limited to:
- Pest infestation – cockroach, bedbugs, fleas, etc.
- Animal infestation – birds, mice, rats, bats, etc.
- Excessive/Uncontrolled Mold Growth
- Human waste, blood, and bodily fluids
- Hoarding
- Other hazardous situation
OK, here’s the legal stuff!
Term of Agreement
This Agreement will continue until either you or Two Bettys provides notice to end this Agreement. You and Two Bettys may end this Agreement by providing 30 days’ prior written notice to the other. If you provide notice, you agree that Two Bettys may complete any Cleaning Appointments during the 30 day notice period.
Notice Under this Agreement
Notice under this Agreement will be sent to the email you have provided in filling out this Agreement and to Two Bettys when sent to [email protected] and will be considered delivered by confirmed receipt or 24 hours after delivery. Both of us can designate different email addresses if agreed upon in writing.
Limitation of Liability
Two Bettys will be responsible for any property damage caused by its negligence, but absent its willful or intentional misconduct, Two Bettys (and its owners, vendors, employees, agents, and representatives) will not be liable for any other damages, including indirect, incidental, consequential, exemplary or punitive damages arising out of or resulting from the services under this Agreement.
Minnesota Law and Mediation
This Agreement is subject to Minnesota law and courts. If we should have an issue that we are not able to resolve by ourselves, we both agree to participate in mediation in Hennepin County and only resort to Minnesota courts if mediation does not resolve the issue.
Assignment and Delegation
This Agreement is for services for you. You cannot transfer this Agreement to anyone else unless we agree in writing.
Attorney Fees and Costs
You agree that in the unlikely event that we need to seek any payments that are owed under this Agreement or any other relief, you will pay for any legal fees or costs we incur.
Waiver
If either of us doesn’t hold the other to the exact terms of this Agreement on occasion, that does not change the terms of this Agreement.
Severability
If some part of this Agreement is not enforceable, the rest of the Agreement still applies.
